Refund policy

Last updated: August 20, 2026

At Przystań Mebli, we want our customers to feel comfortable and secure when shopping with us. If, after receiving your order, you decide that the product does not meet your expectations, you may exercise your right to withdraw from the contract under the terms described below.

1. Right of Withdrawal

If you are a consumer, you have the right to withdraw from a distance contract within 14 days without providing a reason.

The withdrawal period begins in accordance with applicable law, generally from the day on which you or a person designated by you, other than the carrier, receives the product.

To exercise your right of withdrawal, you must inform us of your decision before the withdrawal period expires.

You can contact us at:
Email: przystanmeblipol@gmail.com
Phone: +48 794 386 946

You are not required to provide a reason for your return.

2. How to Request a Return

To start the return procedure, please contact us at:
przystanmeblipol@gmail.com
Where possible, please include:

your full name;
order number;
name of the product you wish to return;
information confirming your decision to withdraw from the contract.

After receiving your request, we will contact you to arrange the collection of the returned product.

Due to the size and nature of our furniture, we arrange collection of returned products ourselves rather than requiring customers to send furniture using standard parcel delivery services.

3. Return Shipping Costs

Przystań Mebli covers the cost of collecting the returned product.

The customer does not pay the return transportation cost under the standard return procedure described in this policy.

4. Condition of Returned Products

The product should be returned in a condition that allows it to be resold.

The consumer has the right to examine the product to the extent necessary to establish its nature, characteristics and functioning, in the same way that they could reasonably do in a physical store.

If the product has been used beyond what is necessary to establish its nature, characteristics and functioning, the consumer may be liable for any reduction in the value of the product to the extent permitted by applicable law.

5. Refunds

If you validly withdraw from the contract, we will refund all payments received from you, including the cost of standard delivery to you.

If you selected a more expensive delivery method than the cheapest standard delivery option available in our store, the refund will cover the cost of the cheapest standard delivery method.

The refund will normally be made using the same payment method that was used for the original transaction, unless another method has been agreed with you and it does not result in any additional costs for you.

6. Refund Processing Time

The refund will be issued without undue delay and no later than 14 days from the date on which we receive information about your withdrawal from the contract.

In the case of a returned product, we may withhold the refund until we have received the returned product or until you provide proof that the product has been returned, whichever occurs first.

Our goal is to process returns as quickly as possible. We normally require up to 3 business days to process a return, after which the funds are transferred using the original payment method.

The time required for the funds to appear in your account may additionally depend on your bank or payment provider.

7. Products Damaged by the Customer

The right of withdrawal does not give the customer the right to intentionally damage a product or use it beyond what is necessary to establish its nature, characteristics and functioning.

Damage caused by improper use, dropping the product, hitting the product or other actions attributable to the customer may result in liability for the reduction in the product's value, to the extent permitted by applicable law.

8. Complaints and Non-Conformity

The right of withdrawal is independent of the consumer's right to submit a complaint if the product is not in conformity with the contract.

If the product you received is defective or does not conform to the contract, please contact us at:

przystanmeblipol@gmail.com

Where possible, please provide your order number and information that allows us to assess the issue, including photographs or a video showing the reported problem.

Complaints are handled in accordance with applicable consumer protection laws.

9. Warranty

Products offered by Przystań Mebli are covered by a 12-month warranty under the applicable warranty conditions.

The warranty does not cover mechanical damage or damage caused by the customer, including damage resulting from:

dropping the product;
hitting the product;
improper use;
use contrary to its intended purpose;
intentional damage.

These warranty exclusions do not limit the consumer's statutory rights regarding the conformity of goods with the contract.

10. Contact

Przystań Mebli
"M & K MEBLE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Wodna 21, lok. 2
86-200 Chełmno
Poland
Email: przystanmeblipol@gmail.com
Phone:+48 794 386 946
Contact hours: 09:00–18:00