Shipping policy

Last updated: August 20, 2026

1. General Information

Przystań Mebli is an online furniture store offering handmade furniture for the home, including sofas, corner sofas and other types of couches.

We deliver throughout Poland, to all countries of the European Union and to Ukraine.

Furniture deliveries are organized and carried out directly by Przystań Mebli.

2. Delivery Times

Estimated delivery times are:

Poland: 1–3 days.

European Union and Ukraine: 3–10 days.

Delivery times are estimates and may vary depending on logistical, road and other circumstances beyond our reasonable control.

If a significant delay occurs, we will contact the customer and provide available information regarding the delivery status.

3. Delivery Costs

Standard delivery costs are:
Poland — 59 PLN
European Union — 119 PLN
Ukraine — 119 PLN

For orders outside Poland, the store may display prices and delivery costs in USD. The amounts may be automatically converted by the store system according to the applicable exchange rate.

4. Free Delivery

Delivery is free for orders with a total value of at least 6000 PLN.

For orders where prices are displayed in USD, the store may automatically convert the free delivery threshold into the selected currency.

5. Delivery Service

Delivery is organized directly by Przystań Mebli.

The standard delivery service includes:

  • transportation of the furniture to the specified address;
  • delivery of the product to the customer;
  • carrying the furniture inside;
  • assembly of the furniture.

The availability of carrying and assembly may depend on the technical conditions at the delivery location.

The customer is responsible for ensuring suitable access to the location where the furniture is to be delivered and assembled.

6. Delivery Address

The customer must provide a correct and complete delivery address when placing an order.

If the address is incorrect or incomplete and prevents successful delivery, we will contact the customer to obtain the necessary information.

If a delivery has to be arranged again due to incorrect information provided by the customer, additional delivery costs may apply, subject to the customer's statutory rights.

7. Contact Before Delivery

Where necessary, Przystań Mebli may contact the customer before delivery to arrange a delivery date or confirm delivery details.

The customer should remain available at the telephone number or email address provided with the order.

8. Inspection Upon Delivery

We recommend inspecting the furniture when it is delivered.

In particular, customers should check:

  • whether the product or packaging has visible damage;
  • whether the delivered product corresponds to the order;
  • whether any components of the product have been damaged during transportation.

If damage is noticed, we recommend taking photographs or a video and contacting Przystań Mebli as soon as possible:

Email: przystanmeblipol@gmail.com

Failure to report damage at the time of delivery does not automatically result in the loss of statutory consumer rights.

9. Delivery Delays

If delivery is delayed for reasons attributable to Przystań Mebli, we will inform the customer about the expected delivery date.

If a delay results from circumstances beyond our control, we will provide the customer with available information regarding the situation affecting the delivery.

Where applicable law grants the consumer the right to withdraw from the contract due to failure to deliver the product within the required period, the relevant statutory provisions shall apply.

10. Customer Absence

If the customer is not available at the delivery address at the agreed time, Przystań Mebli will contact the customer to arrange another delivery date.

If a new delivery has to be arranged due to circumstances attributable to the customer, additional transportation costs may apply, subject to the customer's statutory rights.

11. Deliveries Outside Poland

Przystań Mebli delivers to:

  • all countries of the European Union;

Ukraine.

Delivery costs and estimated delivery times are presented during the checkout process.

For deliveries to Ukraine or other destinations where customs duties, taxes or other public charges may apply, the customer may be responsible for such charges where required by applicable law.

12. Products Damaged During Delivery

If a product arrives damaged, please contact Przystań Mebli as soon as possible.

Where possible, the report should include:

  • order number;
  • description of the damage;
  • photographs of the damaged product;
  • photographs of the packaging if it was also damaged;
  • any additional information that may help us assess the situation.

After receiving the report, we will contact the customer to determine the appropriate next steps.

Statutory consumer rights concerning the conformity of goods with the contract remain unaffected.

13. Contact

For questions regarding delivery, please contact us:
Przystań Mebli
"M & K MEBLE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Wodna 21, lok. 2
86-200 Chełmno
Poland
NIP: 8751566255
REGON: 522121159
Email: przystanmeblipol@gmail.com
Phone: +48 794 386 946
Contact hours: 09:00–18:00

14. Final Provisions

This Shipping Policy supplements the Terms of Service.

If any provision of this policy conflicts with mandatory applicable law, the relevant statutory provisions shall prevail.