Terms of service
Last updated: August 20, 2026
1. General Provisions
These Terms of Service set out the rules for using the Przystań Mebli online store, placing orders, entering into sales contracts, making payments, receiving products, withdrawing from contracts and submitting complaints.
The online store operates using the Shopify platform.
The store operates exclusively online.
2. Seller
The seller is:
"M & K MEBLE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Wodna 21, lok. 2
86-200 Chełmno
Poland
NIP: 8751566255
REGON: 522121159
Email: przystanmeblipol@gmail.com
Phone: +48 794 386 946
Contact hours: 09:00–18:00
3. Products
Przystań Mebli sells furniture intended for home use.
Our range includes in particular:
- sofas;
- corner sofas;
- other types of couches and seating furniture intended for the home.
Products offered in the store are handmade.
Product photographs are provided for informational purposes. The actual appearance of a product may differ slightly from the photographs, particularly due to screen settings and the handmade nature of the products.
4. Prices
Product prices are displayed in the store before an order is placed.
For customers in Poland, prices are displayed in PLN.
For deliveries outside Poland, the store may display prices in USD. The store may automatically convert prices according to the exchange rate used by the store.
The price applicable to the customer is the price displayed at the time the order is placed.
Delivery costs are displayed during the checkout process.
5. Placing an Order
To place an order, the customer should:
- select a product;
- add the product to the shopping cart;
- proceed to checkout;
- provide the required information;
- select an available payment method;
- accept these Terms of Service;
- confirm the order.
Before submitting the order, the customer has the opportunity to review and correct the information entered and the details of the order.
6. Conclusion of the Contract
Submitting an order constitutes an offer to enter into a sales contract under the terms specified in the order.
After the order has been correctly submitted, the customer will receive an order confirmation at the email address provided.
The sales contract is concluded in accordance with applicable law.
7. Payments
The store accepts the following payment methods:
- Visa;
- Mastercard;
- Apple Pay;
- Google Pay;
- PayPal;
- BLIK;
Klarna.
Payment for the order is made at the time the order is placed.
If payment is not successfully completed, the order may not be processed until the required payment has been received.
8. Order Cancellation
Customers may cancel their order until the order has been shipped.
To cancel an order, please contact us as soon as possible:
Email: przystanmeblipol@gmail.com
Phone:+48 794 386 946
Once the product has been shipped, cancellation under the standard order cancellation procedure may no longer be possible.
This does not affect the consumer's statutory right to withdraw from the contract.
9. Delivery
Przystań Mebli delivers:
- throughout Poland;
- to all European Union countries;
- to Ukraine.
Estimated delivery times are:
Poland: 1–3 days.
European Union and Ukraine: 3–10 days.
The stated delivery times are estimates and may change due to circumstances beyond the Seller's control.
10. Delivery Costs
Standard delivery costs are:
Poland: 59 PLN
European Union: 119 PLN
Ukraine: 119 PLN
Orders with a value of at least 6000 PLN qualify for free delivery.
For orders where prices are displayed in USD, the store may automatically convert the free delivery threshold using the applicable exchange rate.
11. Additional Delivery Services
The delivery service organized by Przystań Mebli may include:
- delivery to the customer's address;
- carrying the furniture inside;
- furniture assembly.
The availability of carrying and assembly services may depend on the technical conditions at the delivery location.
The customer is responsible for ensuring suitable access to the location where the furniture is to be delivered and assembled.
12. Receipt and Inspection of Products
We recommend that customers inspect the furniture upon delivery.
If any transport damage is noticed, we recommend taking photographs or a video documenting the condition of the product and contacting Przystań Mebli as soon as possible:
przystanmeblipol@gmail.com
Failure to report damage at the time of delivery does not automatically result in the loss of statutory consumer rights.
13. Right of Withdrawal
Consumers have the right to withdraw from a distance contract within 14 days without providing a reason, in accordance with applicable law.
Detailed information regarding withdrawal, returns and refunds is provided in our Return and Refund Policy.
14. Complaints
If a product does not conform to the contract, the customer may submit a complaint in accordance with applicable law.
Complaints can be submitted by contacting:
Email: przystanmeblipol@gmail.com
We recommend including:
- order number;
- contact details;
- description of the problem;
- photographs or other materials showing the reported issue, if available.
Complaints are handled in accordance with applicable consumer protection laws.
15. Warranty
Products offered by Przystań Mebli are covered by a 12-month warranty.
The warranty does not cover mechanical damage or damage caused by the customer, including:
- hitting the product;
- dropping the product;
- improper use;
- use contrary to its intended purpose;
- intentional damage.
The warranty conditions do not limit the consumer's statutory rights regarding the conformity of goods with the contract.
16. Made-to-Order and Custom-Made Products
Products offered by Przystań Mebli are not made-to-order or custom-made products unless this is expressly stated for a specific product.
17. Customer Account
The store may provide functions available through the Shopify platform.
If using a particular function requires an account, the customer agrees to provide accurate information and maintain the security of their account credentials.
18. Newsletter and Marketing
Przystań Mebli does not currently use Klaviyo, Mailchimp or similar tools for email marketing.
The store does not currently use Google Ads, Meta Pixel or TikTok Pixel.
19. Personal Data
Customer personal data is processed in accordance with applicable data protection laws and the principles described in our Privacy Policy.
20. Cookies
The store uses cookies and similar technologies necessary for the proper operation of the website, including the shopping cart, order processing and other store functions.
Detailed information is provided in our Cookie Policy.
21. Intellectual Property
Content available in the store, including texts, photographs, graphics, product descriptions, trademarks and visual elements of the website, may be protected by applicable intellectual property laws.
Such content may not be copied, distributed or used in a manner that infringes applicable laws without the permission of the relevant rights holder.
22. Liability
Przystań Mebli makes reasonable efforts to ensure that the information presented in the store is accurate and up to date.
The Seller is not responsible for temporary unavailability of the store caused by technical issues or circumstances beyond the Seller's control.
Nothing in these Terms is intended to limit consumer rights granted by mandatory applicable law.
23. Changes to the Terms
These Terms may be amended in the event of:
- changes in applicable law;
- changes to the operation of the store;
- introduction of new services or functions;
- changes to the Seller's information.
Changes do not affect rights acquired by customers before the amendments take effect.
The current version of these Terms is available in the Przystań Mebli online store.
24. Applicable Law
Contracts concluded through the store are governed by applicable law.
For consumers residing in another European Union country, this provision does not deprive them of the protection granted by mandatory provisions of the law of the country in which they have their habitual residence.
25. Contact
Przystań Mebli
"M & K MEBLE" SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ
ul. Wodna 21, lok. 2
86-200 Chełmno
Poland
NIP: 8751566255
REGON: 522121159
Email: przystanmeblipol@gmail.com
Phone: +48 794 386 946
Contact hours: 09:00–18:00